All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Orders are dispatched from our warehouse at 36–40 Junction Road, Burleigh Heads QLD 4220.
Domestic shipping (Australia)
Shipping charges for your order are calculated and displayed at checkout, based on the size, weight and destination of your order.
- Standard — Australia Post Standard or Team Global Express Standard (2–5 days delivery).
- Express — Australia Post Express, Team Global Express Express or StarTrack FPP (1–2 days delivery).
Delivery times vary with your location; regional and remote addresses take longer.
Bulky items and dangerous goods
Complete bikes, wheels and other bulky items, along with dangerous goods such as oils, lubricants and aerosols, ship via specialised carrier services for safe transport — road freight with StarTrack Express or StarTrack Road. These items require a physical street address (no PO box), will be shipped separately from the rest of your order, and are not available for express delivery.
PO boxes and parcel lockers
Australia Post consignments can be delivered to a PO box or parcel locker. Team Global Express and StarTrack consignments require a physical street address.
International shipping
We offer international shipping to all countries worldwide via Australia Post EMS. Shipping charges for your order are calculated and displayed at checkout. Delivery is typically 3–4 business days to New Zealand and 5–10 business days elsewhere.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ozminis Motorsport Pty Ltd is not responsible for these charges; they are your responsibility as the customer.
Dangerous goods cannot be shipped internationally.
How do I check the status of my order?
When your order has shipped you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days (Australia) or 14 days (rest of world) of receiving your shipping confirmation email, please contact us at enquiries@ozminis.com.au with your name and order number, and we will look into it for you.
Damaged or lost deliveries
If your order arrives damaged, keep the packaging and email us photos within 7 days of delivery and we will sort it out. If a parcel goes missing in transit within Australia, we will lodge an enquiry with the carrier on your behalf.
Contact
Ozminis Motorsport Pty Ltd
36–40 Junction Road, Burleigh Heads QLD 4220
enquiries@ozminis.com.au · 03 8753 6610